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App is not launching after tapping push notification

  • March 14, 2022
  • 6 replies
  • 0 views
La10

Hi Zendesk support team,

 

I am using Zendesk Android messaging SDK v2.1.0 and implemented push notifications. Push notification is okay when app is in foreground or background state. But the issue is when the app is in kill state, app will not launch after I tap the notification. That issue does not happen when I tried to send simple notification from firebase console. I have tested with

Android 10 and 11 (emulator)

Vivo Y20 – Android 10 (real device)

 

Project configurations are

target sdk version - 29

gradle version - 6.7



Here is how I implemented push notifications.

    6 replies

    Eric27
    • Eric27
    • March 15, 2022
    Hey there,

    This is actually related to a bug that one of our teams is working on. I'm going to touch base with the corresponding team and let you know what I find.

    Thanks for your patience!
      RechargePal

      Hi @eric27,

      Would you be able to provide any updates on this? Running into the same issue.

      Thanks.

      Eric27
      • Eric27
      • March 30, 2022
      Hey there,

      I just spoke with the dev team and they're hoping to have the release fixing this out later this week or early next. Once I see it pushed to production, I'll let you know so that you can upgrade to the latest sdk version. 

      Thanks!
      RechargePal

      Hi @eric27

      I've seen that android sdk version 2.3.0 was release, does it contain a fix for this issue?

      Thanks

      Eric27
      • Eric27
      • April 6, 2022
      Hey there,

      I've confirmed that the fix for this was pushed out in 2.3.0 and have asked that the team update the release notes to reflect that. 

      Thanks for your patience!
      RechargePal

      Can confirm it works, thanks! @eric27

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