Android Zendesk Support SDK 5.3.0 / 5.3.1 crashed when open RequestListActivity | Community
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Android Zendesk Support SDK 5.3.0 / 5.3.1 crashed when open RequestListActivity

  • October 16, 2024
  • 5 replies
  • 0 views

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5.2.0 Scenario :

RequestListActivity.builder().show(requireContext())

 

it works fine, but in 5.3.0 / 5.3.1 Scenario :

App crashed !

 

exception logs are below:

 

Caused by: java.lang.NullPointerException: Parameter specified as non-null is null: method zendesk.commonui.SystemWindowInsets.applyWindowInsets, parameter <this>
                                                                                                       at zendesk.commonui.SystemWindowInsets.applyWindowInsets(Unknown Source:2)
                                                                                                       at zendesk.support.requestlist.RequestListView.applyWindowInsets(RequestListView.java:153)
                                                                                                       at zendesk.support.requestlist.RequestListView.<init>(RequestListView.java:148)
                                                                                                       at zendesk.support.requestlist.RequestListViewModule.view(RequestListViewModule.java:27)
                                                                                                       at zendesk.support.requestlist.RequestListViewModule_ViewFactory.view(RequestListViewModule_ViewFactory.java:47)
                                                                                                       at zendesk.support.requestlist.RequestListViewModule_ViewFactory.get(RequestListViewModule_ViewFactory.java:38)
                                                                                                       at zendesk.support.requestlist.RequestListViewModule_ViewFactory.get(RequestListViewModule_ViewFactory.java:12)
                                                                                                       at dagger.internal.DoubleCheck.get(DoubleCheck.java:47)
                                                                                                       at zendesk.support.DaggerSupportSdkComponent$RequestListComponentImpl.injectRequestListActivity(DaggerSupportSdkComponent.java:297)
                                                                                                       at zendesk.support.DaggerSupportSdkComponent$RequestListComponentImpl.inject(DaggerSupportSdkComponent.java:292)
                                                                                                       at zendesk.support.requestlist.RequestListActivity.onCreate(RequestListActivity.java:85)
                                                                                                       at android.app.Activity.performCreate(Activity.java:9002)
                                                                                                       at android.app.Activity.performCreate(Activity.java:8980)
                                                                                                       at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1526)

5 replies

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  • Author
  • October 16, 2024

Please fixed Android support sdk source code issue, thanks !


  • October 18, 2024

Hi, thank you for reaching out and raising this issue. In order for us to investigate, we’ll need detailed reproduction steps. If you can raise a support ticket through our Help Center, we will be happy to assist you further.

Thank you!


  • January 10, 2025

I'm getting the same error.


  • January 10, 2025

It appears we were overriding a layout in our Android code. And the AppBar was missing an id.


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  • Author
  • January 16, 2025

Hi all,

 

Thanks for @frederic16 attention this issues,

 

I found that SDK 5.3.1 activity layout XML files is different from 5.2.0

(such as zs_activity_help_center and zs_activity_request_list)

 

After I updating and patch 5.3.1 activity layout XML files,

 

It works now !

 

I though crashed issue is not SDK problem cause we use old version layout files lead to newer SDK crashed.

 

Please update our override layout XML to newer one

 

Thanks.