Android SDK Email set via visitor info is not available to agents | Community
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Android SDK Email set via visitor info is not available to agents

  • November 11, 2022
  • 5 replies
  • 0 views
Caleb12

When using the android SDK we are having trouble setting the email of the user so that the agents can see their email.

Firstly we tried to use JWT authentication and it was not setting the email (I believe this is a known issue)

So we then used visitor info which is setting the phone number and name but not the email.

We have followed the exact documentation and are using the latest chat sdk and messaging sdk versions on android 12.0

The only way the email will set properly is if the user enters it in the pre chat form.

      5 replies

      C
      Hi Caleb,
       
      When you view the chats (where the visitor is missing an email address) in the agent dashboard, is the visitor marked as authenticated?
      Caleb12
      • Caleb12
      • Author
      • November 22, 2022

      I can confirm that the user is not marked as authenticated

      C
      Hi Caleb, 
       
      Thanks for confirming.  I've created a ticket to allow us to discuss this issue in more detail.
      I
      • Instil
      • January 18, 2023

      Hi Christopher, I was wondering if your team had made any progress on this issue?

      C
      Hello,
       
      I've included you in the open ticket Caleb for more info.
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