We can't enable help article suggestions in Zendesk live chat.
Is this feature support available for Zendesk Live chat?
Android - Live Chat: Enable Help Article Suggestions
Hello Eric,
I have used the below code to enable help article suggestions for live chat.
MessagingActivity.builder()
.withBotAvatarDrawable(R.drawable.ic_klipsch_connect_logo)
.withToolbarTitle("Live Chat")
.withBotLabelString("Klipsch")
.withMultilineResponseOptionsEnabled(true)
.withEngines(AnswerBotEngine.engine(),ChatEngine.engine())
.show(this, chatConfiguration)
I have implemented it as per Unified SDK.
Can we get a Help Article suggestions when the answer bot agent is online?
Is there any dependency on the Help article agent online or offline?
In my case always agent is offline,
withMultilineResponseOptionsEnabled = true using Help article suggestion feature enable?
Thanks.
Hey Manisha,
I'm not sure I follow you on what you mean in regards to the answerbot agent being online or offline. As it is a bot, it will always be online. If you're referring to just when a human agent is online or offline - if configured correctly the answer bot will provide article suggestions before the user has the option to move into a chat. We have a great diagram that walks you through the flow of this.
Hope this helps!
I'm not sure I follow you on what you mean in regards to the answerbot agent being online or offline. As it is a bot, it will always be online. If you're referring to just when a human agent is online or offline - if configured correctly the answer bot will provide article suggestions before the user has the option to move into a chat. We have a great diagram that walks you through the flow of this.
Hope this helps!
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To use answer bot's article suggestion feature you'd need to implement this via the unified sdk.
Hope this helps!