Android Chat SDK - Identifying your users - Error handling missing | Community
Skip to main content

Android Chat SDK - Identifying your users - Error handling missing

  • May 4, 2022
  • 1 reply
  • 0 views
S

Hello,

There's a difference in SDK between iOS and Android, where Android could benefit from the information provided by its counterpart.

This is about Error Handling while authenticating users using the Android Chat SDK.

 

As your documentation and my exploration of the Android SDK there's no way to identify why an authentication would fail in Android, whereas in iOS it's possible.

https://developer.zendesk.com/documentation/classic-web-widget-sdks/unified-sdk/ios/identifying-your-users-required/#error-handling-in-chat-sdk

 

This will mainly be used for logging and reporting, so using the console logger using the following isn't an option.

Logger.setLoggable(true);

 

It would be great to have platform parity between both SDKs to be able to report any errors, and in general, having platform parity for each feature/capability would be awesome! 

Thanks.

    1 reply

    Tipene
    • Tipene
    • May 6, 2022

    Hey, Steven!

    Thanks for reaching out and providing this valuable feedback.

    To get further visibility from our product teams as well as input from other community members, I'd suggest making a post in our official feedback channel. Here's a link to the product feedback template, and here's a link to the feedback channel itself.

    Thanks again!

    Tipene

    Terms & ConditionsCookie settingsAccessibility statement