After looking at the documents provided by Zendesk, we are making JWT on our server and delivering it to the app. If you deliver the JWT to Zendesk through the loginUser function within the SDK, you are currently getting 401 errors, so the work will not proceed.
I've been looking at the document for days now, but I couldn't figure out where it was wrong.
401 Error in loginuser method when using SDK
Additionally, in the case of JWT, it will be delivered as follows.
And the part where the received JWT value is put in the SDK is as follows.
Hello, I kept getting 401 errors yesterday when I was testing the authentication of messaging widget on my Help Center using jwt.io. So my code looks a bit different.
In the end I realized that my payload was wrong:
{
"scope": "user",
"external_id": "this-is-a-string",
"email": "email@emai.com",
"email_verified": true
}
and secret base64 encoded had to be unchecked as I was not decoding it.
Can you console log the logged in user and the token you are passing to the widget? In my case, first I was sending a badly formed request to the backend, then when I fixed that I returned a whole object and not just the token, so authorization did not pass (again, for me it was about authenticating from Help Center to messaging chat, but adapt to your case).
I checked the console log where there was a problem with the JWT token I made.
1. “userId” should not be used.
2. The “scope” is missing.
I've checked the above two and it's currently being called normally. Thank you for your care.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
thank you for reply Beatrice Schembri.
I made "external_id" a String with the hint you gave me, but it's still getting 401 errors. TT