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Zendesk App Proxy Not Allowed

  • November 23, 2022
  • 3 replies
  • 0 views
Bryan20

I'm using Secure Settings, but my proxy is constantly breaking because it seems that Zendesk is not allowing me to send the API request to my external server out.

The Zendesk request also sends my Base64 encoded Zendesk login data in the request - which is rather concerning.

Are there some limitations/IP addresses which can't use the Zendesk proxy for Secure Settings?

When I tried making the request on Postman with https://<subdomain>.zendesk.com/proxy/v2/apps/secure (no trailing path), I get Proxy Not Allowed. What am I missing here?

    3 replies

    Eric27
    • Eric27
    • November 28, 2022

    Hey Bryan,

    Sorry to hear that you're having issues. The requests wouldn't be able to be made via postman as the proxy is only available to Zendesk apps installed into a Zendesk instance. This article should help explain it and I'd also suggest going through this tutorial on how to build a zendesk app. If you're encountering this issue as well from within a Zendesk app, please let me know!

    anton28
    • anton28
    • May 1, 2023

    Hi @eric27,
    Could you please help me
    I getting this error "Proxy not allowed" when try to send "GET" request to external endpoint.
    Like 

    client.request({url: "https://url", type: "GET"});

    Tipene
    • Tipene
    • May 3, 2023
    Hey Anton!
     
    Can you try adding cors: true to the request options. This will prevent the request from routing through the Zendesk proxy server. 

    If you continue to see the error, let me know and we can look in to this in more detail.
     
    Thanks!
     
    Tipene
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