Hi everyone,
I could not find any documentation on this behaviour, the code below does not trigger on comments.changed when the Events button is active, is this intended?
client.on('ticket.comments.changed', function(data) {
console.log("TEST APP COMMENTS CHANGED: ", data);
});

In our scenario, we depend on ticket.comments.changed to populate a tracking custom field with new comment data metrics. This process fails if the agent closes the ticket while the Events button is activated.
Thanks!