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Verifying requests from Zendesk client app

  • April 14, 2025
  • 1 reply
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Darren18

Hi,

 

I have built a Zendesk client app which is communicating successfully with my back-end. 

 

I now want to verify the requests received by my back-end are coming from Zendesk. I have seen how you can specify a parameter in the manifest.json file and the client asks for this parameter on start-up.

 

However, I'm intending to submit the app to Zendesk's App Marketplace and wondering how it works when users are installing the app. I don't want them to have to enter a parameter on install. Is there another way to do this I'm missing?

 

Thanks

1 reply

  • April 23, 2025
Hi Darren, 
 
Installation settings are optional. You can manually apply them upon installation for your users. If you could share a bit more about what your app does and the verification needed, I might be able to help you determine some options.