Hello,
We are developing a user_sidebar app according to this documentation:
https://developer.zendesk.com/api-reference/apps/apps-support-api/user_sidebar/
However, when we run client.get('userFields') - it does not find any.
What could be the issue? 
User_fields not found in user_sidebar
Hello,
We have tried in many ways but it always return an empty array.
For example, we have created a button in the app to run the code at any time, to test this.As you can see the user fields are visible in the UI: 
However, when the Test button is clicked in the app it always returns an empty array:
Thanks for the info. I've created a ticket to work through some details with you. I follow up with you through that ticket.
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I'd like to double-check that user fields are available in the UI before trying to return them. Do you also notice this when calling
client.get('userFields')on the app.activated event?