Hi, is there a way to update the organization dropdown value from a ticket sidebar app?
In the documentation (https://developer.zendesk.com/api-reference/apps/apps-support-api/ticket_sidebar/#ticketorganization) I can see that there's no client.set for the organization field.
Thanks
Hi Tatsuya! While we don't have a specific client.set method available for it, you can just make an API request to the update the ticket with the new organization_id, using client.request. If you first need to know the available organizations for that user, you can access the ticket.requester object in the ticket sidebar location and return the user's orgs with this: `client.get('ticket.requester.organizations'`
I attempted to implement the solution using the "ticket.submit.done" event. However, when attempting to retrieve the ID using CLIENT.get('ticket.id'), the ID was not returned. I would appreciate any guidance on whether the chosen ticket event is appropriate for this purpose.
Hey Erick,
Can you let me know the location that your app is running? The ticket.id property is the correct property as mentioned in the docs here, though depending on location, your app might not have access to the ticket object.
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