I'm developing a Support app in the Ticket Editor location and I want to allow the user to alter the text they have in the comment box and replace it. I have access to comment.text in the Ticker Sidebar app, but not the Ticket Editor. Why is this?
Ticket Editor app - cannot access comment.text
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The
comment.textproperty is actually available to the ticket editor location for replacing text. In that location, you must reference it as a property of the ticket object (ticket.comment.text). So to replace text from your ticket editor app, useclient.set('ticket.comment.text', value).