Dear Zendesk developers,
What is the best way to sign-in users into our application, using the logged in Zendesk agent.
We wish to prevent users from needing to login twice: once into Zendesk and then again into our application. Our application is loaded as support app in the top_bar position and loads an iframe and authenticated using OAuth from Zendesk to our sign-in server.
Now an agent signs-in, how can we use the OAuth connection already made by the Zendesk admin to sign in this agent?
Hi there! Could you clarify this request for me? It sounds like your agents are signing into the agent interface and then there is an additional app that uses OAuth to sign into your service. And what you're wondering is if the initial sign-in to the agent interface could also sign sign into your service? If that's the case, then this would not be possible, but if I missed something, please let me know in some more detail!
Hi @Greg Katechis,
You are correct, the idea is that users only have to sign-in once. Currently we're looking into the custom sign-in methods (https://support.zendesk.com/hc/en-us/articles/4408883587226) of Zendesk, because it looks like it would be possible to share a token if users sign-in on Zendesk using our service (KeyCloak).
Am I correct?
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