Last Zendesk update from 30th May forces a "max-height" of 320px for a ticket-editor app | Community
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Last Zendesk update from 30th May forces a "max-height" of 320px for a ticket-editor app

  • June 9, 2025
  • 3 replies
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Bogusz

Hey,

 

After last Zendesk update on 30th of May our ticket-editor app started to get “max-height=320px” imposed on it. At first it was =360px, and it is hiding the button like on the screenshot. When I started modifying the resolution of the app window, it started to impose 320px instead. I looked through the ZAF/Zendesk dev documentation and all I found is that there is a max-width imposed on some other Zendesk apps (not ticket-editor apps). And it is even more concerning that it started to impose even more agressive 320px instead of 360px. 

 

This didn't happen before 30th May update.  As you can see, the app doesn't have a scroll bar to scroll down to the button either, even though it is set to be like that in the .css settings. 

 

I looked through the 30th May release notes and found nothing on this. What am I missing? Why the max-height suddenly appears there? We don't have this settting in the app, so it must be imposed from the top down.

    3 replies

    Sakar
    • Sakar
    • June 10, 2025

    Have you tried using flexible parameter in manifest ? https://developer.zendesk.com/documentation/apps/app-developer-guide/manifest/#location you have to make the flexbile true and may have to use https://developer.zendesk.com/api-reference/apps/apps-core-api/core_api/#resize resize API to make it look better

    Greg29
    • Greg29
    • June 11, 2025

    Hi Bogusz, thanks for raising this issue! I can see that we made a change to our agent interface recently that began enforcing this behavior, so I've reached out to the team involved to get some more clarity. I'll share your situation with them and I'll update ASAP.

    Greg29
    • Greg29
    • June 12, 2025

    Hi again, I wanted to provide an update for you.

     

    So we did recently implement changes to the ticket editor location, as part of the process of switching our UI to React. During that process, the decision was made to keep this max-height to ensure readability on all screen sizes. At this time, I would recommend either shortening the height of the text window or if you do need more space, the ticket sidebar location will give you a lot more flexibility in sizing.

     

    Let us know if you have any other questions.

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