Hello! I've been working with ZAF API to build some apps that sometimes require Apps to be refreshed in order for the App to "see" new information manually added to a ticket's custom field.
I'd love to know if there's a Zendesk API end point that can call the action to refresh Apps? Searching within API documentation I'm unable to find this, so it might not exist. Alternatively is there a call to reload a single app?
Hi Rebecca! I think what you're actually looking for is an event listener to update your app when a custom ticket field changes rather than refreshing the entire app. Take a look at our docs on this topic here. If I misunderstood the question or if this doesn't work for you, drop us a line with your situation and we'll see what we can do to help!
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.