I want to add form in help center and i need it to have one dropdown list with dynamic data from different resource. Is it possible to do?
Is it possible to create custom dropdown field with dynamic data?
Hi Phil,
Thanks for reaching out!
Could you let me know in a bit more details what you're wanting to do? Is the dropdown going to be a custom ticket form, or something like a navigation element?
Thanks!
Tipene
Hi, Tipene.
I want to have custom form in my help center. In this form i need to have drop down list with custom parameters depending on user's email (I will use the email to make request to external API to get information for my dropdown). Is it possible to do in zendesk?
Thanks for the context, @vladyslav12. There's certainly ways we could make this work by having additional calls to the Tickets API to create the parameters and add them to your custom form based on the users email address. That said, that approach would be quite convoluted. If you could share the specific use-case that you're working towards solving, there may be simpler way to approach this.
Tipene
Thank you, Tipene, i'll try to clarify what i want to implement.
There is a hosting where users can rent dedicated servers, bare metal servers etc (devices it the context of that hosting). I want let people to use help center to report about issues they meet using their devices. And i want that user can choose with which device he has problem so that agent could see this information in a ticket.
So i want to pull a list of user's devices from hosting using api and put them in ticket form in help center. For that i need somehow take user's email and make a request to api endpoint and then put user's devices in dropdown list.
Yes, end users must sign in to help center. So that is the problem. I cant see any possibility to get user's email. Is there any way to do it?
You can access certain details of a user with the
window.HelpCenter.user object. The email address will return null if the user is not signed in, but if they are signed in you'll have access to those detailsLogin to the community
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Is your help center a restricted help center in that it requires sign in for end users? If that's the case, you could use the email address at sign in to make the external API call to get the devices and then use the data to define the custom fields to add to the drop down form. Then, once the user has submitted the form you can delete the fields or save the form for future use depending on your needs.