I added proxy server ips to whitelist, but when requesting API it pops up 504 | Community
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I added proxy server ips to whitelist, but when requesting API it pops up 504

  • November 1, 2024
  • 1 reply
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In my Zendesk side app, I tried to send an API request to an external server with the "cors: false" option, but I received a 504 response.

The external server has added the information obtained from "/ips" to the firewall whitelist.
 

If the external server request URL is, for example, https://abc.abc.com:3000/test, the request is processed successfully when tried from a Zendesk webhook.
 

I am wondering why the request is not being processed correctly only when tried from the side app.

Could you also check how the request was sent from the proxy server?

    1 reply

    E
    • Erica26
    • November 1, 2024
    Hi! Could you share what endpoint it is that your making your request with? Also, could you share a code snippet of your request? Please be sure to exclude any personal/confidential info.
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