Hey there - I was curious if anyone has any experience with hyperlinking to related tickets in a Zendesk App – I have an app that shows links to related tickets. I'm using a `target=blank` param in the `<a>` tag. This opens a ticket into a new browser tab. It'd be nice if the ticket just popped open in a ticket tab in your existing zendesk support UX (within your existing browser tab).
The Zendesk Linked Ticket app does this nicely. I inspected the app on my instance, but am not seeing any clues for how to handle the hyperlinking.
Hyperlinking to Tickets in a sidebar app
They probably used routeTo, which opens a ticket in a new tab inside of Zendesk.
https://developer.zendesk.com/api-reference/apps/apps-support-api/all_locations/#routeto
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