Hello,
I need to search for tickets and display in the list ticket and side conversations as a sub list. I can't just fetch them per ticket, because it will be 100 additional requests per search page and multiple agents can use this app. It will definitely breach API limits. Is there a way to side load side conversations, or list them for multiple tickets in one request? Maybe there's a beta API, or undocumented API endpoints that I can use?
Best,
Andriy
How to side load side conversations for search endpoint?
Hi Andriy!
The search endpoint doesn't have a sideload that supports side conversations. Really the only suggestion I would have here is filtering the results in the most granular way possible or sharing only a small subset of tickets, so that you can reduce the number of calls that you would have to make to the side conversations APIs.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.