Hi there. We are building a ticket sidebar app that needs to communicate with our backend.
Which token do we need to send to our backend (settings, OAuth), and how to validate it on our side?
How to authenticate API call from zendesk to my backend
The specific authentication to call to your own APIs is determined by your service, nothing on Zendesk's side. You could utilize something like JWT to verify that the request that your service receives is from your app, as we lay out in this article. If that doesn't meet your needs, could you tell us more about your app and how it will send and/or receive data from your API?
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