I am writing a custom app and want to save the data afterward in the ticket.
How do I trigger the save event aka the "submit as <status>" event from within the app?
How do I trigger the save event in an App
hi @eric27 , how about if I made changes to the ticket, for example, using
zafclient.invoke('ticket.tags.add', "cit");
In this case the ticket will be ready to submit the changes by the user, but I'd like to do it for the user.
Is this possible to do using a zaf client invoke (or any other method really), instead of making an update request via api?
Also, what happens if the user is writting a comment and we update the ticket via the API?
Hey David,
The ZAF API doesn’t currently have methods or actions that facilitate submitting ticket changes. For example, while you can update the ticket status via ZAF ticket properties, this change still needs to be submitted in the UI. Your best bet will be using the client.request method as Eric mentioned above. Updates made via the API won’t effect any ongoing comments in the ticket editor, you’ll just see the specified changes reflected in the UI.
I hope this helps!
Tipene
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
You'd want to use the update ticket endpoint utilizing the client.request method offered by ZAF.
Hope this helps!