Hide custom ticket fields in forms from a support app | Community
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Hide custom ticket fields in forms from a support app

  • September 12, 2023
  • 2 replies
  • 0 views

Hello!

I am building a client-side support app with ZafClient and React. When installing the app, I create 2 custom ticket fields by specifying app requirements using the requirements.json file.

I would like these fields to be hidden for agents. I only use them to store some internal data, they should not appear in forms. Is there a way to achieve this? 

Thank you!

2 replies

  • October 19, 2023

Hello, I think Veronica needs something like Time Tracking Apps do. Do you know how this app hide the fields (as it is a Zendesk one)? 


  • October 19, 2023

thanks, will try!