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Contact access from ticket side bar

  • June 9, 2023
  • 7 replies
  • 0 views
Himanshu12

Hi, 

I am creating a app, location - "new_ticket_sidebar" and "ticket_sidebar". There i am able to fetch the current ticket details and the customer id using the below code :-

client.get('ticket').then(function(data) {
                    let contactId =data.ticket.requester.id;
                    console.log("contactId of the ticket is : ",contactId);
              });
         });
I need data of other customer details like name, phone number etc. of this customer id . Can anybody help me how I can get that info ?

      7 replies

      C
      • Cheryl12
      • June 9, 2023

      Hi,
      You can get details for a user using the users API https://developer.zendesk.com/api-reference/ticketing/users/users/#show-user . To access that from the ticket sidebar location, you'd use the client.request method, like this:

      const user_details = await client.request(`/api/v2/users/${contactId}.json`)

      Then you can get the details you're looking for from that object.
      Hope that helps,
      Cheryl

        Himanshu12
        • Himanshu12
        • Author
        • June 9, 2023

        Hi Cheryl,

        Thanks for your reply. It works fine ! But I don't understand how. Can you please explain a bit that why no Authorization header was needed for this api request ?How it worked without any api token or any sort of authentication ?

        Greg29
        • Greg29
        • June 9, 2023

        Hi Himanshu! When making an API request to the same account that the ZAF app is installed in, and when using our `request()` method, we use the browser's session cookie for your instance as we document here.

          C
          • Cheryl12
          • June 9, 2023

          As Greg says, requests made by client.request will use the existing Zendesk authentication, so you can call all Zendesk apis this way without having to specify a domain/subdomain or manage any authentication credentials. As you've seen, very handy!

          Himanshu12
          • Himanshu12
          • Author
          • June 12, 2023

          Hi Greg and Cheryl,

          Thanks for the clarification. This indeed is quite handy. However, now I am facing a little bit different issue related to the data in the response of the /users api. As shown below, you can see I have saved 3 contact numbers for the user :-

           

           

          BUT when i am calling the /users api,  I am getting only 1 phone number in the json response :-

          I need to know why is this happening , and Is there any way to get all the phone numbers of the contact ?

          Thanks !

          A
          • Anton11
          • June 12, 2023

          @himanshu12 You may use Identities 
          https://developer.zendesk.com/api-reference/ticketing/users/user_identities/

          Himanshu12
          • Himanshu12
          • Author
          • June 12, 2023

          Hi Anton,

          Thanks for the solution! Cheers!!

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