We use the `metadata_needs_update` flag with pull requests to notify customers that integration requires an update. Currently, we have to keep the pull endpoint just for this purpose. Every 2 minutes Zendesk will check it, and if we have an issue with integration, we will reply with metadata_needs_update.
This a big side effect - every 2 minutes we have to process thousands of simultaneous pull requests and keep server resources for 3000+ RPMs just for this.
We are aware that there is also a way to set the flag without pulls, but it's only possible when we receive an agent response via channelback and the customer may not get a notification on time.
Is there any way to proactively set this flag without waiting for a Zendesk request? If not, can you record it as a feature request?
Channel framework - Metadata_needs_update flag
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