Can Zendesk apps have their own custom keyboard shortcuts?
Can we add keyboard shortcuts for apps?
Hi Vincent,
Yes, this is possible using JavaScript in your app. Here's a basic example of how that can be accomplished:
document.addEventListener("keydown", (event) => {
if (event.code === "Space" || event.keyCode === 32) {
console.log("The Space bar was pressed");
}
});This code will print the message to the browser console when the space bar is pressed. One thing to be aware of: the app will need to be in focus for the key press to be registered.
I hope this helps! Let me know if you have any questions.
Tipene
If my app lives in the editor, wouldn’t this code only run after the button is clicked and the little modal pops up? I would like a shortcut that triggers the app so having the app listen to keydown events wouldn’t work.
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Thanks for the additional context.
I'm not aware of any events that allow the ticket_editor location to be programmatically opened unfortunately, so I don't think this will be possible. I think there is a case for something like this to be added though so I would encourage you to create a post in our feedback thread so our product team has visibility over this. Here's a link with more info on creating a feedback post:
https://support.zendesk.com/hc/en-us/community/posts/4408867934618-Product-feedback-guidelines-how-to-write-a-good-feedback-post
Sorry I couldn't be more help!
Tipene