I was trying to create an app to prevent file attachments from the ticket admin. But the api only allows me to watch the attach event.
Can i disable file attachment for admin?
Hi Nurymkhan! We do not have an available method in ZAF to disable the attachment option in the ticket editor.
Hi Nurymkhan!
As we discussed in the call, here is the proposed solution:
- Create a ticket Side Bar App
- Listen to
comment.attachments.changed - If an attachment is added, fire another API call to delete the attachment from the comment
- [Optional] Show dialog/modal on error about adding the attachment
- Result: If the agent press
Sendbutton, it will still not deliver the message
This will be the generic solution since it is workable for both Comment base (email) + Messaging
If it's too complicated - our PS and partners are here to help.
We will be visiting your company next week, see you!
Hi @sasha12!
If you mean Delte Upload endpoint - this removes the attachment file itself, but does not exclude it from the comment.
Perhaps you meant some other endpoint?
Thank you for your feedback.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.