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Axios error during attempt previewing theme changes locally

  • January 9, 2025
  • 3 replies
  • 0 views
Radosław

Hi,

I want to upgrade my custom guide theme using zcli and previewing theme changes locally. There are articles that I based my zcli installation: https://developer.zendesk.com/documentation/apps/getting-started/using-zcli/. 

Firstly, I generated zendesk API  (I made this using API from /admin/apps-integrations/apis/conversations-api). After confirmed API Key to generate, there is available three keys: App ID, Key ID and Secret Key. 

Before I tried to log in, I installed using npm install @zendesk/zcli -g. Command zcli help returns message about version,  usage etc, so I guess installation went well.

Finally - I made a try to log in using API key that I've generated. We're using SSO, so I passed my credentials up to recommendations from article I mentioned before. Any of key that I received is not working though. 

This is the message, that I received after try to log in using terminal:

AxiosError: There is no suitable adapter to dispatch the request  - 
    adapter fetch is not supported by the environment
    Code: ERR_NOT_SUPPORT

Did I generate correctly API Key? I am not sure about that. 

 

    3 replies

    James57
    • James57
    • January 10, 2025

    Hi @radosław ,

    If I'm not wrong, you should be using a ‘regular’ API token and not a Conversations API key.  Please see this article for more information about API tokens.

    Cheers ~

    Radosław
    • Radosław
    • Author
    • January 13, 2025

    Hi @james57 , you have absolutely right.  i changed my key up to regular one, but during log in attemp, zcli returns me 

    Failed to log in to your account: .

    Moreover, using API through curl works fine. We are using SSO to log in, so I am appending /token when I am passing my email, but it still not work (I tried to do it without token also, but its doesnt work).

    James57
    • James57
    • January 14, 2025

    Hi @radosław ,

    May I confirm that you have enabled Token access in the Zendesk API settings page?

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