Hi Team,
We have integrated our CXone agent application with Zendesk. We are doing screen pop in CRM whenever some operations performed in CXone agent, we have API available for same in the documentation provided: https://developer.zendesk.com/api-reference/apps/apps-support-api/all_locations/#routeto
We wanted to check does Zendesk triggers any event when user switches between the available tabs within active instance. We want to perform some operations in our CXone agent application whenever user switched between opened tabs in Zendesk instance. We were referring documentation but did not find any specific API to achieve this functionality, could you please let us know is it possible to perform such operation or any API is available for same?
Thanks and Regards,
Devendra Morankar
It sounds like the
app.activatedframework event may be what you're looking for. Here's a link which goes in to more detail:https://developer.zendesk.com/api-reference/apps/apps-core-api/core_api/#appactivated
If you have any questions at all, feel free to reach out.
Tipene