We have a problem accessing a nav_bar location while agent is using voice call feature. When trying to access this location by ZAF redirect from ticket sidebar location zendesk redirects back to the ticket. We have found a workaround by switching to different ZAF apps using left navigation bar. Somehow it returns to a correct page after this manupulation.
Access to Zendesk extension application while using voice feature
Hi Erica!
We need to toggle multiple apps. We are using window.open with manually built URL to open nav_bar location from ticket sidebar in the new window. However, when performing this action without having a Voice call with a customer at the same time this functionality works properly.
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Just to confirm, are you saying that in order to access the nav_bar app you need to manually click on it via the nav bar or are you actually having to toggle multiple apps first in order to access it?
Also, are you using app.route.changed in your ticket sidebar app to redirect to the desired nav_bar location?