A noob question about merge hooks and invocations | Community
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A noob question about merge hooks and invocations

  • October 4, 2022
  • 2 replies
  • 0 views
T

Heya,

I've been learning how to use ZAF and making some apps, but for some reason can't figure out if there are two specific features I currently require:

1) Does a merge hook exist? I need to do some checks when an agent tries to merge two, or more tickets. Something like:

client.on('ticket.merged')

Or it is not possible?

2) Is there a merge invocation in ZAF? Can't find it either.

For example:

client.invoke('ticket.merge(...)')

If not, then what's the way to implement customized merging functionality via APP?

Thanks!

 

    2 replies

    Greg29
    • Greg29
    • October 5, 2022

    Hi there! We don't have any listeners/events for ticket merges, probably because of the nature of how ticket merges take place. Specifically, it's a background job that is initiated from the UI (or API) but doesn't make any changes to the current window until after the merge has already completed. So by the time we have anything observable available in ZAF, the merge has already happened. Since we can't unmerge, the long and short of it is there isn't a way to stop this behavior via a ZAF app.

    Apologies for the news, but at the very least at least you have a better understanding why it isn't possible.

    T
    • test-user
    • Author
    • November 6, 2022

    Thank you for your reply Greg, totally makes sense now. Already found a workaround, so the issue is resolved. :)

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