Zendesk x Power Automate "Get items" | Community
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Zendesk x Power Automate "Get items"

  • September 26, 2023
  • 2 replies
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Hi everyone, 

I am trying to use the action "Get items" from the connector Zendesk and want to filter for our custom field "Kontaktgrund" (contact reason) in our Zendesk tickets. A contact reason would be for example "Produktfeedback Web/App" (see Screenshot below). 

Using the Filter query like "Kontaktgrund eq 'Produktfeedback Web/App'" is not possible as it gives me following error: The execution of template action 'Apply_to_each_2' failed: the result of the evaluation of 'foreach' expression '@outputs('Get_items')?['body/value']' is of type 'Null'. The result must be a valid array.

How do I do this? Thanks in advance!

    2 replies

    Greg29
    • Greg29
    • September 27, 2023

    Hi there! At Zendesk, we don't have insight into power automate, but I'll keep this open in case someone else in the community can help out!

    C
    • Chad31
    • January 3, 2025

    It is a Zendesk item, and it's covered here under custom field filters. https://developer.zendesk.com/documentation/custom-data/v2/searching-custom-object-records/

     

    You must use the advanced parameters in ‘Get items’ and enter the ODATA filter. The column name will be equal to the Field ID of your customer field as it is shown in Admin. e.g. 21551888334743.

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