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Zendesk WFM - Tymeshift api not working for me

  • July 26, 2024
  • 1 reply
  • 0 views
Z

I am trying to use the Tymeshift api connector in Fivetran. Fivetran is having issues connecting to WFM api. I independently tried to call the api myself with a simple login curl and that doesnt work

curl --location 'https://myorg.tymeapp.com/l5/api/user/login' \

--header 'Content-Type: application/json' \

--data-raw '{

  "login": "myemail",

  "password": "redacted,

  "domain": "mycompany",

  "account_plan": "professional"

}'

this is what I got
{"success":false,"message":"Invalid credentials"}%        

so I tried with password and api key as well. has someone else faced this issue?

 

    1 reply

    Davor
    • Davor
    • July 26, 2024

    Hey bud,

    Have you tried using something like postman to get more detailed error messages? 

    Good free alternative: https://hoppscotch.io/

    curl -v --location 'https://myorg.tymeapp.com/l5/api/user/login' \
    --header 'Content-Type: application/json' \
    --data-raw '{
     "login": "myemail",
     "password": "redacted",
     "domain": "mycompany",
     "account_plan": "professional"
    }'

    Can you tell me what happens when you make an API call there?

    The problem might be in one of two places - incorrect API or Curl syntax issue. This can be avoided by using Python instead, but not to complicate, can you try out the steps above and tell me what result you get? 

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