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Zendesk User Profile

  • October 19, 2022
  • 2 replies
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Priya13

Hello All,
I created a User Profile using Profile's API with the source as "AWS" and added some identifiers like phone number and email. But the source list(AWS) is not showing in the drop-down list of the User Profile Sidebar.

But When I create, the source as "Shopify", it shows, but not more than 1 Profile. 

Will only the Shopify source be shown on the drop-down list of user profiles?

2 replies

Priya13
  • Author
  • October 20, 2022

Hello Ahmed Zaid,

Thank you it worked !! 
Just another doubt that, when I created multiple profiles using Profile API, with the source as "Shopify", In the Profile UI, it allows me to click only on the first created Shopify profile. The others are kind of disabled(not clickable).

Is there any configuration I'm missing?


Priya13
  • Author
  • October 25, 2022

Noted, Thank you.