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Zendesk tickets collection

  • March 15, 2023
  • 1 reply
  • 0 views
J

Im using two endpoints in parallel: 

  • GET /api/v2/tickets
  • GET /api/v2/ticket_metrics
  • Can this two endpoints return different data in response, if i provide the same filters for both of them. same page size, same filter by date param.

    1 reply

    Tipene
    • Tipene
    • March 15, 2023

    Hey Jack,

    Here are a couple of links to the JSON format for each of the endpoints:

    The data returned should be the same for properties shared across both endpoints. If there is a specific property or dataset that does not appear to be consistent across both, let me know and we can take a look in more detail.

    Thanks!

    Tipene

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