Zendesk Talk API - Total Zendesk Call Count

Hi Christopher! I'm guessing you're referencing the Count Tickets endpoint, which returns most tickets, not all tickets. It won't return archived tickets, along with the volume-based limitations noted in that article. I'm mostly mentioning that to make sure that you don't use that without the full context!

Regarding the total count for calls, I don't see any way to accomplish this with the API. You can almost definitely accomplish this with Explore with the default Talk dashboard or you could create a custom report. I have admittedly limited experience with the second part of that, but something like this should be pretty straightforward with our available Talk metrics.

Let us know if you have any other questions!

Thanks for the response Greg! You are correct; we are using the search --> count tickets endpoint which excludes deleted/archived tickets (which is ok). Will definitely review the volume limit to see if we'll run into any problems from that.

We use a centralized reporting / BI platform so Explore isn't a preferred option for us. Either way, like I mentioned in my original post, I believe we can page through the Talk API incremental export and total the responses per page counts; just seems like a roundabout way to get a call count.

Thank you!

Awesome.  Thanks Greg!