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Zendesk Sell Triggers

  • September 19, 2023
  • 1 reply
  • 0 views
R

Hello,

I have a webhook that is running that checks for new calls on a Lead within Zendesk Sell. Once there is a call it updates a custom field called call count to increase the call count by 1 once there is a new logged call.

 

The code works, but I am struggling with the triggers within Zendesk. What are the trigger conditions I should have for this to start?

    1 reply

    R
    • Ryan28
    • Author
    • September 19, 2023

    Here is my current trigger setup if it helps

     

    Category:

    • Initial Category

     

    Conditions:

    Meet ANY of the following conditions

     

    Channel is any of the following:

    • Phone Call (incoming)
    • Phone Call (outgoing)
    • Phone Call Voicemail
    • CTI Phone Call (incoming)
    • CTI Phone Call (outgoing)
    • CTI Phone Call Voicemail
    • Automation
    • Channel Integrations
    • Web Service (API)
    • Channel Integrations

    Update Via is any of the following:

    • Phone Call (incoming)
    • Phone Call (outgoing)
    • Phone Call Voicemail
    • CTI Phone Call (incoming)
    • CTI Phone Call (outgoing)
    • CTI Phone Call Voicemail
    • Automation
    • Channel Integrations
    • Web Service (API)
    • Channel Integrations

     

    Actions

    Notify Active Webhook -> Active Webhook

    Endpoint is configured properly

    Method -> Post

     

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