Hi There, I'm new to Zendesk and trying to figure out how to use the API's.
I'm currently using Postman to query the search API to provide all the tickets associated with a user based on email or telephone. I'm trying to present a screen pop showing all tickets for the user when they call/email in.
I have the following query:
https://{platform}.zendesk.com/api/v2/search?query=email:"user.email@gmail.com"&query=type:ticket status:open.
However, I receive all open tickets, not just for user.email@gmail.com. I'm sure this is a very basic mistake so please excuse my ignorance.
-N