Zendesk requests are rate-limited for a specific period every day | Community
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Zendesk requests are rate-limited for a specific period every day

  • July 13, 2023
  • 1 reply
  • 0 views
ns-developer

We're using only the following two API endpoints:

  1. /audit_logs
  2. /ticket_audits

     

For our use case, we only make one request to each endpoint every minute. With such a low API request rate (generally 2-3 requests per minute), we don't expect to encounter rate-limited situations. However, we have noticed a consistent spike in 429 responses from Zendesk on a daily basis between 15:00 and 23:00 UTC over the past two weeks.

We suspect this issue might be account-specific. Do you have any suggestion regarding how we should proceed to address the issue?

    1 reply

    Greg29
    • Greg29
    • July 13, 2023

    Hi there! For an issue like this, it's difficult to troubleshoot in a public forum, as we will need to check logs and confirm account-specific details with you. Please reach out to our advocacy team and they'll be able to help get this sorted for you!

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