Zendesk Livechat returns unauthorised | Community
Skip to main content

Zendesk Livechat returns unauthorised

  • January 20, 2022
  • 3 replies
  • 0 views
V

I generated a token for OAuth. Was trying this tutorial for live chat API using GraphQL but I'm getting Server 500 name: "unauthorized" error.

Tutorial https://developer.zendesk.com/documentation/live-chat/getting-started/getting-started-with-the-chat-conversations-api

      3 replies

      P
      • Petre
      • January 27, 2022

      I've got the same issue :( Did you manage to get it working?

        Devan
        • Devan
        • January 27, 2022

        Hey @petre and @vaibhav12, 

        Sorry for the delayed response from us on this post. So I reached out to one of our Support Architects and asked if this was an issue with the instructions on the tutorial. That doesn't seem to be the case, and this is an issue we'll need to work with you on in a private ticket to troubleshoot this more in-depth. It might be an error in the call being made, but we'll need more info from you to determine this. 

        You both currently have open tickets with support on this issue, and we'll be responding there to work with you on this asap. Sorry for the delay, and let us know if there is anything else we can do to assist. 

        Best regards. 

          Luis33
          • Luis33
          • February 11, 2025

          There should be a definitive and public solution for this. This is happening to me right now.

          Terms & ConditionsCookie settingsAccessibility statement