We have an app for zendesk which has an interface in ticket sidebar. We’re trying to integrate it with live chat API, so that it can handle messages from there.
I’m able to generate client id and secret and using them get oauth code through gui.
After that I’m trying to list all the chats via zopim.com/api/v2/chats, but get empty results even when my user is assigned a ticket and participating in live conversation (via conversations simulation) through ticket interface. Ticket via.channel is set to native_messaging.
Are tickets with channel ‘chat’ different from channel ‘native_messaging’?
If not what am I doing wrong and how can I get a list of all chats? Else how can I get/modify chats with ‘native_messaging’ channel? Is there a way to get messaging from inside core apps?
