Hello, I'm wondering, is it possible when Zendesk gets initialized that the logout user call will fail? Our app is reliant on clearing previous chat history, and am wondering how we would handle a case where logout does not work.
Zendesk Initialization and the Logout User call in Zendesk iOS SDK
Hi Spencer! Any API call could fail (500-level errors, network issues, etc.), so I would definitely say it's possible and should be accounted for. As a matter of fact, we handle this case in our docs, although we don't give any specific directive on what to do in a failure. It's obviously going to be either a) fairly rare, since the call should complete whether or not there is a user logged-in, or b) likely part of a larger issue with our SDK in general (500's).
Since there isn't any reason to handle either of those scenarios differently a basic solution might be an exponential retry backoff. I found a Medium post on this topic for iOS and Android, so hopefully that will give you some direction!
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