Zendesk chat rest API authentication

Forum|Forum|4 years ago
November 19, 2021
4 replies
0 views

Robert28

I'm trying to use the chat rest API referenced at https://developer.zendesk.com/api-reference/live-chat/introduction/. I am having trouble authenticating.

Using OAuth2

https://www.zopim.com/oauth2/authorizations/new?client_id=qYcZqmHuTnc283mKW9LiBlIsOaCBnAUAioNZuNvgPoDvIRV3iW&response_type=code&scope=read&subdomain=eonesolutionssupport&redirect_uri=https://eoneconnectorauth.azurewebsites.net/Callback

I get the result

{"error":"InternalError","description":"Internal Server Error"}

Trying basic authentication using the credentials I log into chat with

curl -u xxx:xxx https://www.zopim.com/api/v2/agents/me

returns

{

"error": "Unauthorized",

"description": "The server could not verify that you are authorized to access the requested resource"

}

I am using a trial account if that makes any difference. I did create a brand new trial account with an email not associated with any Zendesk support instance to see if that would make any difference and the results are the same. Both accounts I have made have a subdomain under zendesk, I don't know if that means anything.

Thank you

Robert Porter

Any help would be appreciated.

C

Christopher53
Forum|Forum|4 years ago
November 22, 2021

Hi Robert,

For your request to the authorization page (https://www.zopim.com/oauth2/authorizations/new), can you URL-encode the URL parameters and try again?

Thanks,

Like

Robert28
Author
Forum|Forum|4 years ago
November 30, 2021

Hi Christopher, Thank you for your help.

I discovered my problem is that the URL I was using had a different casing for the word "callback" other than the one registered. This confused me because I know I've been sloppy with that before with other APIs and didn't think it mattered, but according to the oauth2 standard (Section 6.2.3) this is correct behavior. So the problem was me =).