Zendesk Channel Framework - Messages not always created in the ticket even though we receive a 200 | Community
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Zendesk Channel Framework - Messages not always created in the ticket even though we receive a 200

  • April 13, 2022
  • 1 reply
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Hello!

We have built an integration that automates the creation of tickets in Zendesk Support with certain fields being pre-filled using the Zendesk Channel Framework API. 

We send messages to the tickets using the Zendesk Channel Framework. Messages are sometimes not added to the tickets even though we receive a 200 Status Code from Zendesk.

This seems to happen infrequently but often enough that we have received complaints.

Is this a known issue? 

Thank you in advance!

    1 reply

    Greg29
    • Greg29
    • April 18, 2022

    Hi there! As far as I can tell, there shouldn't be any expected behavior where we drop comments at all, let alone after returning a 200! To see exactly what is going on here, I'll pull this into a private ticket so that I can get some account-specific information from you.

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