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Zendesk Authentication Error

  • August 15, 2021
  • 1 reply
  • 0 views

hey so I am using curl and I am giving this command in curl windows

https://{domain}.zendesk.com/api/v2/groups.json ^

  -u mail@gmail.com:pass

I am still getting error {"error":"Couldn't authenticate you"}

if I normally from chrome login with this same mail and password then there is no error so there is no problem in mail and password.

 

1 reply

Tipene
  • August 16, 2021

Hi maltree

Thanks for reaching out!

It looks like this could potentially be a syntax issue. Can you try running the below command with your credentials instead of the placeholders:

curl https://{subdomain}.zendesk.com/api/v2/groups.json \

  -v -u {email_address}:{password}

I hope this help! Let me know if you run in to any further issues.

Tipene