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Zendesk API update ticket assignee

  • December 20, 2022
  • 2 replies
  • 0 views

Joshua24

Is it possible to update ticket "assignee_id" using API ? From reading through the API, I can't seem to find a way to assign a ticket based on a User's ID. 

2 replies

Greg29
  • December 20, 2022

Hi Joshua! You can definitely do this by using the Update Ticket endpoint and the assignee_id in the payload.


Joshua24
  • Author
  • December 20, 2022

that was silly of me, tested in Postman and it does work! thank you. 

raw JSON as Body:


{
"ticket": {    
   "assignee_id": IDNUM
  }
}