Hello,
We are trying to export tickets together with SLA data to do further analysis. We are using recommended way to incrementally load the data (cursor pagination):
/api/v2/incremental/tickets/cursor.json?start_time=1577885450&include=slas unfortunately we are getting an upstream request timeout (or 504) error. It looks like something on zendesk side. When I am using more recent date (jan/feb 2023) as start time it works ok. Problem is that we want to first do big initial load and then schedule daily load.
Additionally sideloading brands, metric_sets works ok with cursor.
Can you help us with that please? If above solution does not work is there any way we can get (or calculate) whether SLA was breached or not (this is what we after mainly)
BR
Tomek
