Hi there,
When I try to create a follow-up ticket via API, the From and To fields are not being set up correctly from the API, so can I change these two fields from the API or is it something I can do it manually from Zendesk?
Zendesk API, adjust From and To field when creating Follow-up ticket
Hey Tipene,
I appreciate your response. By "To" and "From" fields, I mean the fields that indicate the recipient and sender of the ticket, respectively. Essentially, I would like to know if there is a way to programmatically set these fields via the API or if they can only be manually modified within the Zendesk interface.
Thank you!
Hey Erand,
Sorry for the delay in getting back to you, and thanks for the clarification!
Yes, you can definitely set these values via the API. Here's a link to the Ticket API documentation where you'll see the JSON format table which describes the properties that can be added to the request payload.
I hope this helps! Let me know if you have any questions.
Tipene
Sorry for the delay in getting back to you, and thanks for the clarification!
Yes, you can definitely set these values via the API. Here's a link to the Ticket API documentation where you'll see the JSON format table which describes the properties that can be added to the request payload.
I hope this helps! Let me know if you have any questions.
Tipene
Hi there,
I still couldn’t trigger the VIA object when creating a follow-up ticket, this is the JSON I'm using:
"ticket": {
"external_id": None,
"via": {
"channel": "web",
"source": {
"from": {
"address": requester_email,
"name": requester_name
},
"to": {
"address": "<address>",
"name": "<name>"
},
"rel": "follow_up"
}
},
"subject": "testing"
"comment": {
"body": body,
"uploads": "uploads"
},
"requester": {
"name": requester_name,
"email": requester_email,
},
"requester_id": <requester_id>,
"via_followup_source_id": via_followup_source_id,
"assignee_id": None,
"tags": ["tags"],
},
Hi there,
I'm using the following JSON when creating a follow-up ticket:
"ticket": {
"external_id": None,
"via": {
"channel": "web",
"source": {
"from": {
"address": requester_email,
"name": requester_name
},
"to": {
"address": "<address>",
"name": "<name>"
},
"rel": "follow_up"
}
},
"subject": "testing"
"comment": {
"body": body,
"uploads": "uploads"
},
"requester": {
"name": requester_name,
"email": requester_email,
},
"requester_id": <requester_id>,
"via_followup_source_id": via_followup_source_id,
"assignee_id": None,
"tags": ["tags"],
},
I have a question regarding the VIA object. I'm encountering an issue where the VIA object is not being triggered. Could you please assist me in understanding why this might be happening?
Hi There,
Can someone assist with this question, please?
I'm using the following JSON when creating a follow-up ticket:
"ticket": {
"external_id": None,
"via": {
"channel": "web",
"source": {
"from": {
"address": requester_email,
"name": requester_name
},
"to": {
"address": "<address>",
"name": "<name>"
},
"rel": "follow_up"
}
},
"subject": "testing"
"comment": {
"body": body,
"uploads": "uploads"
},
"requester": {
"name": requester_name,
"email": requester_email,
},
"requester_id": <requester_id>,
"via_followup_source_id": via_followup_source_id,
"assignee_id": None,
"tags": ["tags"],
},
I have a question regarding the VIA object. I'm encountering an issue where the VIA object is not being triggered. Could you please assist me in understanding why this might be happening?
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Thanks for reaching out!
Just to clarify, are you referring to the requester and assignee fields, or another set of fields?