In Schedules API, "time_zone" has data like "London", "Hawaii", "Osaka".
The names are not in the database of timezone, https://www.iana.org/time-zones .
How can we found the definition of these time_zone?
Schedules API
https://developer.zendesk.com/api-reference/ticketing/ticket-management/schedules/#json-format
You can get the full list in the dropdown "Time zone" when you try to add a new Schedule inm Admin Center. The url access should be like:
https://<your_domain>.zendesk.com/admin/objects-rules/rules/schedules.
Yoi can inspect the website and locate in the html code all the values. All of them are GMT related.
Thank you for the comment.
Do you know where the dropdown list comes from? I guess the list is from TimeZone friendly name of Ruby on Rails, https://api.rubyonrails.org/classes/ActiveSupport/TimeZone.html , but I am not sure. I mean I'd like to know when or how often the list is renewed.
Thanks Eric!
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I can verify that your assumption is correct, we pull this list from the TimeZone class of RoR.
Thanks!