Since I could not locate an existing post regarding this in the "Feedback on Support" subject, I am posting one because I too would like this. Despite the fact that I'm not a supervisor, I frequently need to check a number of older tickets. In this situation, I would much rather read from oldest to newest. The way it currently functions is adequate for that use case because I prefer to read the most recent information first when I'm actively working on an open issue. But having to start each one by scrolling to the bottom then scrolling up is highly irritating when I need to study a customer's previous tickets or previous tickets that address related themes.
When viewing a ticket, the agent can rearrange the remarks.
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