Hi
When I use ticket comment API, the comment only appears on support side and not on customer side. I am passing the author_id same of the customer.
Here is the API:
curl https://{subdomain}.zendesk.com/api/v2/tickets.json \
-d '{"ticket": {"subject": "My printer is on fire!", "comment": { "body": "The smoke is very colorful." }}}' \
-H "Content-Type: application/json" -v -u user:password -X POST
I want the comment to appear on both sides and not on one side.
When you say it's not appearing on the customer side - do you mean it's not visible in the help center request page or do you mean the customer isn't receiving an email for that response?